Refund Policy

Last Updated: September 23, 2025

At Moraxylnova, we are committed to providing high-quality online masterclasses in biodiversity conservation. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our courses and services.

1. General Refund Terms

We strive to ensure your satisfaction with our masterclasses. However, due to the digital nature of our educational content and the immediate access provided upon enrollment, refunds are subject to specific conditions outlined below.

2. Eligibility for Refunds

2.1 Full Refund Eligibility

You may be eligible for a full refund if:

You request a refund within 14 days of your original purchase date
You have accessed less than 20% of the course content
You have not downloaded any course materials or certificates
Technical issues prevented access to the course, and our support team was unable to resolve them within 7 business days
The course was significantly different from its description and we cannot provide a suitable alternative

2.2 Partial Refund Eligibility

A partial refund may be considered if:

You request a refund between 15 and 30 days of purchase
You have accessed between 20% and 50% of the course content
Extenuating circumstances prevented course completion

Partial refunds are calculated on a case-by-case basis and typically range from 25% to 50% of the original purchase price.

2.3 Non-Refundable Circumstances

Refunds will not be provided if:

More than 30 days have passed since your purchase date
You have accessed more than 50% of the course content
You have downloaded course materials, resources, or certificates
You have completed the course or received a completion certificate
The refund request is due to changed personal circumstances unrelated to course quality
You violated our Terms of Service or acceptable use policies

3. Special Course Types

3.1 Live Masterclasses and Webinars

For live interactive sessions:

Full refunds available up to 48 hours before the scheduled start time
No refunds available within 48 hours of the event or after the event has commenced
If the live session is cancelled by Moraxylnova, you will receive a full refund or credit toward future courses

3.2 Course Bundles and Subscriptions

For bundled courses or subscription services:

Refunds are prorated based on accessed content across all courses in the bundle
Monthly subscriptions may be cancelled at any time, with no refund for the current billing period
Annual subscriptions may be refunded on a prorated basis within the first 30 days

3.3 Promotional and Discounted Courses

Courses purchased during promotional periods or with discount codes are subject to the same refund policy, with refunds calculated based on the actual amount paid.

4. How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at info@moraxylnova.com within the eligible refund period
Include your order number, purchase date, and course name in your request
Provide a detailed explanation of why you are requesting a refund
Allow up to 5 business days for our team to review your request

We may request additional information or documentation to process your refund request.

5. Refund Processing

5.1 Approval and Timeline

Once your refund request is approved:

You will receive email confirmation of the approval
Refunds will be processed within 7 to 10 business days
The refund will be issued to the original payment method used for purchase
Depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account

5.2 Access Revocation

Upon refund approval, your access to the course content will be immediately revoked. You will no longer be able to:

View course videos or materials
Access course downloads or resources
Participate in course forums or communities
Receive course updates or communications

6. Technical Issues

If you experience technical difficulties accessing course content:

Contact our support team immediately at info@moraxylnova.com
Provide detailed information about the issue, including screenshots if possible
Allow our team reasonable time to diagnose and resolve the problem
Refund eligibility for technical issues will be assessed after troubleshooting attempts

7. Course Satisfaction Guarantee

We stand behind the quality of our biodiversity conservation masterclasses. If you are not satisfied with your course experience within the first 14 days and meet the refund eligibility criteria, we will provide a full refund without requiring extensive justification.

8. Exceptions and Special Circumstances

We understand that exceptional situations may arise. In cases of:

Serious illness or medical emergencies
Natural disasters or force majeure events
Military deployment or relocation
Other extraordinary circumstances

Please contact our support team to discuss your situation. We will review each case individually and may offer alternative solutions such as course credits, deferrals, or special refund arrangements.

9. Course Cancellations by Moraxylnova

If Moraxylnova cancels a course for any reason:

All enrolled participants will receive a full refund automatically
Alternatively, participants may choose to receive credit toward any other course of equal or lesser value
Refunds will be processed within 7 business days of the cancellation notice

10. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your financial institution. Chargebacks:

May result in immediate account suspension
May incur additional processing fees
May prevent future enrollment in Moraxylnova courses
Will be disputed if the chargeback does not comply with this refund policy

11. Gift Purchases and Third-Party Payments

For courses purchased as gifts or through third-party payment platforms:

Refunds will be issued to the original purchaser's payment method
The recipient must contact the original purchaser to request a refund
Standard refund eligibility criteria apply

12. Changes to This Refund Policy

Moraxylnova reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. The date of the most recent revision will be indicated at the top of this page.

13. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Moraxylnova
No.1, Wisma Conlay, Jalan USJ 10/1
Taipan Business Centre
47620 Subang Jaya, Selangor
Malaysia

Email: info@moraxylnova.com
Phone: +60194469319

Our support team typically responds to refund inquiries within 1 to 2 business days.

Disclaimer: This Refund Policy is designed to be fair and transparent. We reserve the right to refuse refunds that do not meet the stated criteria or that appear to abuse our refund system. All refund decisions are made at the sole discretion of Moraxylnova management.